A) Service design tends to focus on tangible factors more so than products.
B) There is less latitude in detecting and correcting errors prior to delivery for services.
C) Choice of location is less important for services.
D) Services typically have higher barriers to entry than products.
E) Image is more important in product design than service design.
Correct Answer
verified
Multiple Choice
A) It increases product reliability.
B) It provides savings in design time.
C) It provides savings in training time for technicians.
D) It provides savings based on bulk buying from suppliers
E) It reduces the inventory that dealers must carry.
Correct Answer
verified
Multiple Choice
A) Building a business case.
B) Building product prototypes,testing and redesigning if necessary.
C) Testing and validation
D) Designing for mass-customization.
E) Translating the "voice of the customer" into technical product specifications.
Correct Answer
verified
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