Question 1

How the office is laid out and other physical factors will not affect the group's ability to work together successfully.

Accepted Answer

A) True 
 B)False  False

Question 2

Informal groups cause no harm to organizational goals.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following occurs during the norming phase?

Accepted Answer

A)   Members of the team begin to question the leadership and direction of the group.
B)   Members of the team get to know each other and have their questions answered.
C)   Informal rules that the team adopts to regulate the behavior of the team members are developed.
D)   The team becomes an effective and high-performing team.
E)   Group members justify any action such as stereotyping outsiders as enemies of the group.F) B) and E)
G) B) and C)

Question 4

Which of the following is a consequence of large group size?

Accepted Answer

A)   Reduced group cohesiveness
B)   Reduced social loafing
C)   Increased group conformity
D)   Increased interactions
E)   Increased trust among membersF) B) and C)
G) D) and E)

Question 5

Which of the following is true of a quality circle?

Accepted Answer

A)   It is an informal work group.
B)   It has employees from a single work unit.
C)   It reduces employee participation.
D)   It is an expensive way to provide employees with training.
E)   It discourages communication among members and managers.F) D) and E)
G) B) and D)

Question 6

Members of the team begin to question the leadership and direction of the group in the_____ phase of work team development.

Accepted Answer

A)   forming
B)   norming
C)   confirming
D)   storming
E)   performingF) A) and D)
G) C) and D)

Question 7

Which of the following best describes group conformity?

Accepted Answer

A)   The degree of attraction among group members, or how tightly knit a group is
B)   The degree to which group members accept and follow group norms
C)   The informal rules a group adopts to regulate the behavior of group members
D)   The instance when group members lose their ability to think as individuals and conform at the expense of their good judgment
E)   The process of establishing a cohesive group that works together to achieve its goalsF) C) and E)
G) B) and D)

Question 8

Formal groups rarely develop a shared sense of values because they are assigned rather than voluntary.

Accepted Answer

A) True 
 B)False

Question 9

Self-directed work teams are teams in which the members are empowered to control the work they do under the guidance of a formal supervisor.

Accepted Answer

A) True 
 B)False

Question 10

Why does social loafing occur?

Accepted Answer

The best explanation for the tendency of...

Question 11

Which of the following increases social loafing?

Accepted Answer

A)   Assigning specific tasks to each person and hold him or her accountable for their completion
B)   Members being told that if they exert additional efforts, they will receive a larger share of the "public good"
C)   Managers establishing a clear method to identify individual contributions
D)   Managers maintaining the group size from getting overly large
E)   Group members' belief that the others will take up the workloadF) D) and E)
G) A) and C)

Question 12

Virtual work teams were largely nonexistent a decade ago.

Accepted Answer

A) True 
 B)False  True

Question 13

Members of cohesive groups show low levels of _____.

Accepted Answer

A)   participation in decision-making activities
B)   productivity
C)   job satisfaction
D)   participation in problem-solving activities
E)   anxiety and stressF) A) and D)
G) A) and E)

Question 14

_____ occurs when members of a group exert pressure on each other to come to a consensus in decision making.

Accepted Answer

A)   Idiosyncrasy credit
B)   Group norms
C)   Group conformity
D)   Group consistency
E)   GroupthinkF) B) and E)
G) B) and D)

Question 15

Which of the following is a consequence of groupthink?

Accepted Answer

A)   Improved organizational performance
B)   Better individual judgments
C)   The belief that the group is indestructible and always right
D)   Logical decision-making
E)   Reduced conformity to group normsF) A) and D)
G) All of the above

Question 16

Which of the following is true of self-directed work teams (SDWT) ?

Accepted Answer

A)   They have formal supervisors.
B)   They fail to empower members.
C)   They share leadership responsibilities.
D)   They cannot make any personnel decisions.
E)   They are informal groups.F) A) and C)
G) B) and C)

Question 17

Group cohesiveness is high among _____.

Accepted Answer

A)   large groups
B)   high-status groups
C)   groups that have members working in different areas
D)   groups that are not physically isolated from other employees
E)   groups that are from the same production lineF) A) and E)
G) C) and D)

Question 18

Member compliance with group norms does not necessarily indicate that the behavior is a reflection of the true private thoughts and feelings of the members.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following facilitates building effective teams?

Accepted Answer

A)   Traditional managerial approach
B)   Encouraging social loafing
C)   Reducing employee participation
D)   A manager who shares responsibility
E)   A manager enforcing employeesF) A) and E)
G) A) and B) D

Question 20

Which of the following is true of managers building productive teams?

Accepted Answer

A)   Keeping groups large will help managers increase group cohesiveness and group conformity.
B)   Managers should reward group members individually instead of rewarding them as a team.
C)   Effective managers should not become personally involved with group members.
D)   Managers should not seek to duplicate the benefits of informal groups in formal work groups.
E)   Manager must ensure that group members have the right personality fit along with the right skills.F) C) and E)
G) C) and D)

Exam 10: Understanding Work Groups and Teams

How the office is laid out and other physical factors will not affect the group's ability to work together successfully.

Correct AnswerverifiedFalse

Informal groups cause no harm to organizational goals.

Correct AnswerverifiedShow Answer

Which of the following occurs during the norming phase?

Correct AnswerverifiedShow Answer

Which of the following is a consequence of large group size?

Correct AnswerverifiedShow Answer

Which of the following is true of a quality circle?

Correct AnswerverifiedShow Answer

Members of the team begin to question the leadership and direction of the group in the_____ phase of work team development.

Correct AnswerverifiedShow Answer

Which of the following best describes group conformity?

Correct AnswerverifiedShow Answer

Formal groups rarely develop a shared sense of values because they are assigned rather than voluntary.

Correct AnswerverifiedShow Answer

Self-directed work teams are teams in which the members are empowered to control the work they do under the guidance of a formal supervisor.

Correct AnswerverifiedShow Answer

Why does social loafing occur?

Correct AnswerverifiedThe best explanation for the tendency of...View AnswerShow Answer

Which of the following increases social loafing?

Correct AnswerverifiedShow Answer

Virtual work teams were largely nonexistent a decade ago.

Correct AnswerverifiedTrue

Members of cohesive groups show low levels of _____.

Correct AnswerverifiedShow Answer

_____ occurs when members of a group exert pressure on each other to come to a consensus in decision making.

Correct AnswerverifiedShow Answer

Which of the following is a consequence of groupthink?

Correct AnswerverifiedShow Answer

Which of the following is true of self-directed work teams (SDWT) ?

Correct AnswerverifiedShow Answer

Group cohesiveness is high among _____.

Correct AnswerverifiedShow Answer

Member compliance with group norms does not necessarily indicate that the behavior is a reflection of the true private thoughts and feelings of the members.

Correct AnswerverifiedShow Answer

Which of the following facilitates building effective teams?

Correct AnswerverifiedD

Which of the following is true of managers building productive teams?

Correct AnswerverifiedShow Answer

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False

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The best explanation for the tendency of...
View Answer

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True

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D

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