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Data is useful for understanding individual sales,but to gain deeper insight into a business data needs to be turned into information.Which of the following offers an example of turning data into information?


A) Who are my best customers?
B) What is my best-selling product?
C) What is my worst-selling product?
D) All the answers are correct

E) B) and D)
F) B) and C)

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Porter's Five Forces Model outlines the process for a sales strategy.

A) True
B) False

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Which of the following is not a typical way that a company would duplicate a competitive advantage?


A) Acquiring the new technology.
B) Copying the business operations.
C) Hiring away key employees.
D) Carrying large product inventories.

E) B) and D)
F) A) and C)

Correct Answer

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Which of the following is considered data?


A) Quantity sold
B) Best customer by month
C) Best-selling item by month
D) Worst-selling item by month

E) None of the above
F) All of the above

Correct Answer

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Which of the following is considered information?


A) Quantity sold
B) Date sold
C) Best selling item by month
D) All the answers are correct

E) All of the above
F) None of the above

Correct Answer

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Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives?


A) Chief knowledge officer (CKO) .
B) Chief privacy officer (CPO) .
C) Chief information officer (CIO) .
D) Chief security officer (CSO) .

E) A) and B)
F) B) and D)

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Companies today are successful when they combine the power of the information age with traditional business methods.

A) True
B) False

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What are costs that make customers reluctant to switch to another product or service?


A) Support activities.
B) Switching costs.
C) Loyalty rewards.
D) Value chain activities.

E) All of the above
F) None of the above

Correct Answer

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When a company is the first to market with a competitive advantage,it gains a particular benefit known as competitive intelligence.

A) True
B) False

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Product differentiation occurs when a company develops unique differences in its products or services with the intent to influence demand.

A) True
B) False

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Describe the information age and the differences between data,information,business intelligence and knowledge.

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An overview of systems thinking includes input,process,output and finances.

A) True
B) False

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Describe Porter's Five Forces Model and explain each of the five forces.

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The Victory Wireless store in Denver is currently offering a fabulous marketing strategy for potential new iPhone customers.Victory Wireless offers customers who purchase an iPhone with a two-year subscription a free Otter phone case,car charger,ear phones and speakers.In terms of Porter's five forces,what is Victory Wireless attempting to achieve with this marketing strategy?


A) Increase buyer power.
B) Increase substitute products.
C) Decrease supplier power.
D) Decrease buyer power.

E) B) and D)
F) C) and D)

Correct Answer

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Shawn McGill is on the executive board for ABC pharmaceuticals.The company produces the number one selling cancer fighting drug on the market.Due to its incredible success ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill.Which force is ABC pharmaceutical using to increase its drug price?


A) Supplier power.
B) Buyer power.
C) Threat of false entrants.
D) Business power.

E) A) and C)
F) A) and B)

Correct Answer

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When reviewing Porter's value chain analysis,which of the below provides customer support after the sale of goods and services?


A) Inbound logistics.
B) Outbound logistics.
C) Operations.
D) Service.

E) All of the above
F) A) and B)

Correct Answer

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Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented.Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers.What would Jennifer determine The Museum Company is using as its generic strategy?


A) Broad market,low cost.
B) Narrow market,high cost.
C) Broad market,high cost.
D) Narrow market,low cost.

E) All of the above
F) B) and D)

Correct Answer

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Supplier power is one of Porter's five forces,and it measures the suppliers' ability to influence the prices they charge for supplies (including materials,labour and services).

A) True
B) False

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Explain systems thinking and how management information systems (MIS)enable business communications.

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Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod,iPhone and iPad.What are these all examples of?


A) Competitive advantage
B) Competitive intelligence
C) First-mover advantage
D) All the answers are correct

E) A) and B)
F) A) and C)

Correct Answer

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